Billing
Your credit card information will be held securely for recurring payment. Acceptance of our business policies includes agreeing to your credit card information being stored.
All payments for services are due following the completion of the service. If there is a problem with your service, please let us know and we’ll correct it. It usually takes at least one business day from the time of service before the charge to the card is made.
Inclement Weather
We may occasionally be unable to perform service on your regular day due to bad weather. If this occurs please assume that we will be there the next day. It is also possible that inclement weather earlier in the week may put us behind causing us to miss your service day. We try very hard to stay on schedule and to catch up quickly after bad weather. If you ever have a question about your schedule please contact us.
Sprinkler Systems
Please be sure that you do not have your irrigation system set to run on your regularly scheduled service day. If our schedule is delayed because of rain, try to remember to turn off your sprinkler system until we have serviced your yard. We will replace sprinkler heads if the mower hits them, but a head that will not retract on its own is broken and needs to be replaced. We can refer an irrigation repair company if you need help repairing broken heads.
Changes to Service
Please provide at least a 24 hour notice to change or cancel any scheduled service. Any requests for additional work should be directed to the office at 817-741-3661 or admin@grassking.com . Schedule changes should be done through the website under Current Customers, then Edit Schedule. Changes requested without 24 notice may be performed and billed.
Misc.
Keep in mind that prices quoted represent dealing with a normal amount of growth per visit. A cut height that removes 1/3rd of the grass is considered the maximum healthy rate of removal. Too infrequent mowing resulting in excessive growth between visits will necessitate extra charges. Customer requested scalping or lowering of cut height, excessive leaves, or other factors that must be dealt with in performance of regular maintenance, will necessitate additional charges.
Please inspect the area after service to make sure your gate(s) are closed and secured.
The crews are instructed not to move trampolines. We’ve had too many problems in the past with these coming unassembled and unsafe when being moved. So we don’t move them to keep that from happening. They’ll cut under it the best they can. Also you can move your trampoline to a different area before each visit to keep it from getting high under it. It’s better for the lawn as well if it’s not always on the same spot.
Our services may be hazardous to bystanders. People and pets should not be in the area.
We cannot be held responsible for damage to items left in the work area. Please remove such items as hoses, toys, etc. before your service day.
We cannot be held financially responsible for damage that is repaired before we are notified and given a chance to see the damage. Please give us a chance to fix it ourselves if we can. If we can’t, we will have repairs made by a qualified third party or coordinate them with you.
If we are unable to perform service due to reasons beyond our control (sprinklers on, gate left locked, etc.) we will not be able to return until the next week.
Services will be performed between the hours of 7:30 am and 7:30 pm. We also work holidays if they fall during the week, and weekends if necessary to catch up from rain.
Please note that lawn care services are subject to Texas state and local sales tax.
Services are ongoing from year to year and season to season. Please let us know if you move or otherwise wish to cancel service. Service will not be cancelled just because you have requested to be off of the schedule. We need to know you would like to close your account and not just be off the schedule.